IT Support Technician (Full-time)

• Serve as the first point of contact for IT support inquiries via phone, email.
• Troubleshoot and resolve basic technical issues related to hardware, software (Microsoft products and hospital systems), and network connectivity. 
• Assist users with password resets, software installations, and system access requests. 
• Maintain and update knowledge base articles for common technical problems. 
• Set up and configure workstations, printers, other IT equipment and mobile phone.
• Assist in new employees by setting up user accounts and IT resources.
• Manage IT assets, including tracking computer equipment allocation, usage, and retirement processes.
• Performs other ad hoc duties as assigned from time to time.

Advance duties

• Provide regular training sessions to hospital staff on various software & IT systems
• Root causes finding of operational malfunctions and provide resolutions.
• Escalate complex issues to Tier 2 support teams when necessary. 

• Higher Diploma in Information Technology or equivalent
• Fresh graduates are welcome
• Shift duties and Non-office hour IT support duties is required
• Ability to communicate clearly and concisely in verbal and written form.
• Manage job calendars and flows to ensure timely completion.