Appreciation and Feedback

We are committed to providing quality service to you. If you are not entirely satisfied with our service, we want to hear from you. You have our assurance that we take your feedback seriously and will try to resolve problems quickly.

In addition, we encourage you to report any medical incidents or service complaints to our Complaint Handling Office. We will handle each case promptly according to the Department of Health’s Code of Practice for Private Hospitals while reviewing each incident or complaint for service improvement and patient safety purposes. All incident reports or complaints received by the Hospital through the official incident reporting channels below will be handled and acknowledged by the Complaint Handling Office, where staff are on hand to provide relevant support.

Appreciation and feedback

If you would like to share any comments or express an appreciation, please fill in the SHARE feedback form available in patient wards and departments. Alternatively, you could speak to the person in charge of the ward, clinic or department.

To express your unsatisfactory experience

Many patients find it helpful to discuss concerns or complaints straight away with staff or our caregivers in charge of the ward or department, who will try to resolve problems quickly. If you would rather talk to someone from outside the ward/department please reach us by:

Patient Experience Hotline : (852) 2835 0661 (working hour: 09:00-17:00) or

Email : patientexperience@hkah.org.hk

All comments will be attended and responded to promptly.

If you remain dissatisfied with the hospital’s explanation, you may contact the Secretariat of the Committee on Complaints against Private Healthcare Facilities (Tel: 3107 2667) to file a complaint.