Appreciation and Feedback

We encourage patients and their families to give us their suggestions and feedback to improve our services. If you would like to share any comments or express an appreciation, please fill in the SHARE feedback form available from online or the printed form available in patient wards and departments. Alternatively, you may also contact the person in charge of the ward, clinic or department.

If you want to report a service problem or an unsatisfactory experience, we encourage you to speak to the person in charge of the ward, clinic or department. Alternatively, you may reach us at:

Patient Experience Hotline : (852) 2835 0661 (working hour: 09:00-17:00)

Email : patientexperience@hkah.org.hk

All comments will be attended and responded to promptly.

If you remain dissatisfied with the hospital’s explanation, you may contact the Secretariat of the Committee on Complaints against Private Healthcare Facilities (Tel: 3107 2667) to file a complaint.