Guest Relations Department

Bespoke Care –Guest Relations Department

Guest Relations department has been launched in 2018 with a mission to offer personalized service, genuine care to making patients feel at home by offering heartfelt hospitality, taking patient to upward journey and experience.

Services

Meet and Greet on patient / guest arrival
Courtesy Escorting
Valet Parking
Japanese Interpreter
VIP service

Professional Translation Support

The Sakura Services program was developed for the purpose of ensuring high quality services to our Japanese patients, and to build and strengthen our relationship with the Japanese community in Hong Kong and Southern China.

Japanese hotline Sunday to Friday, 9:00 a.m.- 5:30 p.m., for follow-up, appointments, general information and queries. Closed on Saturday & Hospital Holiday.
- Japanese Hotline: 2835 0509
- email: sakura.services@hkah.org.hk

Our hotel guest Mr. Park has treated by urgent care, he wants to send a heartwarming gratitude to you, officer Seff, urgent care doctor. From our hotel to the hospital, your team was so thoughtful to prepare wheelchair, and when the guest arrived, there was no waiting time been treated right away by all of your professional manner. Mr. Park is grateful for the exceptional support, care until he left the hospital, your staff was all the way to ensure guest feels comfortable.

Thank you again for your unwavering dedication which is a significant impact to him.

Mr. Park

Chi Chi and her team helped me to arrange emergency treatments and hospital admission, and I received appropriate care when I had severe headache and dizziness. After I was discharges, she was very patient in following up on my insurance.

Ms Kwok

Location

40 Stubbs Road, Hong Kong

Opening Hours

Monday to Sunday
08:30 - 17:30

Hospital Holiday
Closed

Telephone

(852) 3651 8619 / (852) 3651 8684

guest.relations@hkah.org.hk